United Way 2-1-1

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Need Help? Dial 2-1-1.

The issue

2-1-1 is a free, confidential number that helps people cut through what can be a confusing and overwhelming  maze of information and resources. 2-1-1 is staffed by highly-trained call specialists who assess caller needs and link them directly to the resources that will help. Whether a person is contemplating starting a business, looking for quality child care, needs help with food or housing, wants assistance for an aging relative or needs information on essential services, 2-1-1 is there to help.

United Way's response

2-1-1 also helps a community recover more quickly in times of natural disasters or regional emergencies. The service offers a central location where information can be updated as conditions change. It also frees 9-1-1 operators and emergency responders to address immediate threats to life.

United Way 2-1-1 Northeast Region is funded through United Way of the Greater Capital Region, with support from state and local governments and local nonprofits.

To talk to an information and referral specialist for help locating a health or human service, dial 2-1-1 seven days a week, 9 a.m. to 7 p.m. 2-1-1 is online all the time at www.211neny.org.

Impact on increasing access to essential services

2-1-1 offers information on services including food, shelter, domestic safety, childcare, eldercare, substance abuse treatment, mental health services, employment and job training, volunteer opportunities and much more.

2-1-1 maintains an accurate and comprehensive database of more than 5,000 agencies and programs across 12 counties and is available 24/7 online at www.211neny.org. The 12 counties served are: Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington.

2-1-1 provides multilingual assistance and TDD access.

In 2014, 2-1-1 Northeast Region answered more than 12,500 calls. More than 20% of callers were repeat callers who had used 2-1-1 at least once during the year.

2-1-1 is a resource for businesses - supporting human resource departments, hospitals, social workers and individuals new to the community who are seeking information on what the region has to offer. 

 Watch our 30-second PSA to learn more.