Dialing 2-1-1 is free, fast and confidential.
Operators are trained to evaluate a caller’s needs and access information from a database of hundreds of agencies offering thousands of services.
United Way 2-1-1 Northeast Region covers 12 counties:
Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington.
2-1-1 also schedules volunteer income tax assistance (VITA) appointments for low and moderate income families who can greatly benefit from Earned Income Tax Credit and financial literacy education.
2-1-1 income support and assistance calls increased 80% last year.